The Alpaca Beanie

-Royal Mail Tracked 48 Delivery 2-3 business days: £2.95 (Free over £50)

-Royal Mail Tracked 24 Delivery 1-2 Business Days - £5.50

*Extended Christmas returns* -  any purchases made between 1st November - 25th December can be returned up until January 31st.

We pride ourselves in providing the best possible shopping experience for our customers and understand that on occasion you may wish to return unsuitable items.

Arctic Fox & Co., has a 30-day return policy whereby you have 30 days from when your order is delivered to ship it back to our return centre for a refund or exchange.  The exchanges and returns must be unworn, unwashed and in a suitable condition.

Return Options

1. Customer-Initiated Return (Using Your Own Postage): You have the option to use your preferred courier service to send back the item(s) to us. Please ensure that the returns form is included in the parcel. Keep in mind that the cost of return shipping will be your responsibility.
2. UK ONLY - Arctic Fox & Co. Provided Returns Label: If you prefer the convenience of a pre-paid returns label, simply reach out to us at returns@arcticfoxandco.com. We will be happy to send you a returns label via email. Please note that a nominal fee of £3 will be deducted from your refund to cover the cost of your label.

For hygiene reasons, pierced jewellery cannot be returned or exchanged unless faulty.

Please email returns@arcticfoxandco.com to organise the return before you post the item back to us.

• £1 from every order is donated to Big Blue Ocean Clean Up removing 1kg of plastic from our oceans.
• We are carbon neutral.
• We donate 5% of our profits to WWF to support the incredible work they are doing to limit climate change.

All of our products are made from either: 

• Recycled materials (usually made from recycled plastic bottles, repurposing this planets waste and turning it into something beautiful)
• Certified high welfare, responsibly sourced wool
• High quality industry off-cut fibres which would have otherwise been wasted
  

Our collections and styles are all produced in small quantities and using only what is available.  

All of our packaging is plastic-free, made from recycled material and is both fully recyclable and biodegradable. 
 We personally hand wrap and pack all orders, providing a lovely unboxing experience – a perfect gift to yourself or your loved ones. We believe that our packaging should only contain the essentials that gives our customer the best experience which reflect our products & brand values, but nothing more.

We work with 3 factories specialising in accessories based just outside of Shanghai, and we have a very close working relationship.

These factories maintain certified international high standards for clean, safe, and comfortable working conditions. High-tech machinery and equipment is in use, with all workers receiving a fair living wage.