Shipping

Shipping is now available from both the UK and USA.

We aim to dispatch all orders in under 24 hours (Mon-Fri).

 

UK Delivery

- Royal Mail Tracked 48hr Delivery - 2-3 business days - £2.95 (Free for orders over £50)

- Royal Mail Tracked 24hr Delivery - 1-2 business days - £5.50

 

USA Delivery

Now shipping from Chicago, IL.

- Standard Tracked Delivery - 3-5 business days (usually DHL Expedited) - $4.95 (Free for orders over $80)

- Express Tracked Delivery - 2-3 business days (usually USPS Priority) - $12.95 

 

International 

Please get in touch with us via the store contact form to find out about shipping to countries that are not listed above.

 

 

Returns Policy

*Extended Christmas returns* - we are extending our returns period over the Christmas season. Any purchases made between 1st November - 25th December can be returned up until January 31st.

 

To initiate a return, please email returns@arcticfoxandco.com in the first instance and we will give you full instructions based on your country of residence.

 

At Arctic Fox & Co., we pride ourselves in providing the best possible shopping experience for our customers and want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help. Please take a moment to review our returns policy below.

Returns Options

1. Customer-Initiated Return (Using Your Own Postage): You have the option to use your preferred courier service to send back the item(s) to us. Please ensure that the returns form is included in the parcel. Keep in mind that the cost of return shipping will be your responsibility.

2. UK ONLY - Arctic Fox & Co. Provided Returns Label: If you prefer the convenience of a pre-paid returns label, simply reach out to us at returns@arcticfoxandco.com. We will be happy to send you a returns label via email. Please note that a nominal fee of £3 will be deducted from your refund to cover the cost of your label.

Conditions for Returns

• Items must be returned within 30 days of the original purchase date (Extended returns in place over Christmas period)
• Items must be in their original condition, unworn and with all tags attached.
• For hygiene reasons, pierced jewellery cannot be returned unless faulty.

Processing Your Return

Once we receive your return package, please allow up to 14 business days for us to process your return and issue your refund. We will notify you via email once your return has been processed.

Exchanges

We unfortunately currently are not able offer exchanges; If you need a different colour or item, simply return the original item(s) following the instructions above and place a new order on our website. If you get in touch with us regarding your intent to exchange via returns@arcticfoxandco.com we will provide Free Shipping on your new order. 

Contact Us

If you have any further questions or need assistance with your return, please don't hesitate to contact us at returns@arcticfoxandco.com We're here to help! 

Thank you for choosing Arctic Fox & Co. We appreciate your business and strive to provide you with the best shopping experience possible.