Every piece comes with a 1-year warranty covering manufacturing faults and defects.

This does not cover:

• Tarnishing due to improper storage or exposure
• Scratches or wear from daily use
• Accidental damage or lost items

For warranty claims, please email our customer care team at info@arcticfoxandco.com with your order number and a clear image of the item.

Some of our jewellery is crafted to be waterproof and resistant to daily wear. Look for this detail on the product page. Even waterproof pieces benefit from occasional drying and gentle care to keep their finish glowing.

• Avoid contact with water, perfume, lotions, and other chemicals.
• Remove jewellery before swimming, showering, or exercising.
• Store in our soft velvet pouches or a dry, airtight container.
• Polish gently with a soft cloth when needed.

• Gold-Plated Jewellery: Avoid moisture and wipe with a clean cloth after wear to preserve the gold finish.
• 925 Sterling Silver: Regular wear helps prevent tarnish. Store in a cool, dry place.
• Freshwater Pearls: Keep away from moisture and cosmetics. Clean with a soft cloth — never soak.
• Turquoise Beads: Protect from sun and humidity to retain colour and lustre.

Please get in touch via live chat, our contact form, or email info@arcticfoxandco.com for any further jewellery questions. We love to hear from you and we're always happy to help!